22 06, 2017

How RPA is Impacting Customer Service Call Centers

Robotic process automation (RPA) refers to a wide range of advanced, intelligent tools that are used to fulfill routine tasks. RPA is being used by various industries for scalability and cost savings. One industry in particular that has a lot to gain is customer service. With the ability to provide solutions to common problems that [...]

21 06, 2017

The Automation Wave and What it Means for the BPO Industry

What if someone told you that in order to survive, your business would have to embrace automation or perish. Would you believe it? At one point, this may have sounded drastic. But the future of business process outsourcing (BPO) is facing its biggest challenge yet: automation. As new technology emerges, the BPO industry will continue [...]

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