28 11, 2017

Artificial Intelligence and Process Automation

From the beginning days of IT, one of the key goals has always been to Automate Manual Business Processes. From Mainframes to Client Server Application Development, to Internet, Business Process Management(BPM) based Workflows and Rules Processing Technologies, we have come a long way. As we developed Applications to automate business processes, we realized that most [...]

18 10, 2017

Validating the RPA Processes using the Process Assessment Questionnaire

The Process Assessment Questionnaire In this period of Robotic process automation, AI, IoT, there is little room for errors, delays, or poor technology investments. When determining which RPA tool best fits your unit area, the next question you need to determine is what processes are best suited for automation, to establish the "easy win scenario" [...]

13 09, 2017

Navigating Robotic Process Automation Programs within the Enterprise – (Part 1 of 6)

Robotic Process Automation (RPA) is one of the most important technology trends in business. If you're new to this area, then it's time to get yourself familiarized with the RPA technology and start tackling low hanging business process automation challenges using RPA. It's also very important to start establishing the governance and standards around RPA [...]

10 08, 2017

How is IT Sales evolving in the age of Automation and AI?

For as long as I can remember, IT Sales has always been about three words: Product, Product, Product. Technology was evolving at such a rapid pace, that you didn’t even have to wait for something to be End of Life anymore because the new shiny product did “oh so many things more” that you had [...]

25 07, 2017

How Business Process Automation Compares With Outsourcing

Business Process Automation (BPA) and outsourcing share many similarities. Both are intended to take difficult, redundant and time-consuming tasks and use a lower cost alternative to execute them. Organizations that use BPA or outsourcing enjoy the benefits of reduced costs and improved efficiency. The difference between the two is that BPA relies on technology and [...]

17 07, 2017

Applied Machine Learning and AI – “You said what?”

Machine learning and Artificial Intelligence are rapidly moving from the realm of research to business and consumer application to power critical functions of businesses like Google, Facebook, and Amazon. AI can generally be defined as “software that perceives its environment and adapts to new information, predicts outcomes to make decisions and take action, and continually [...]

21 06, 2017

The Automation Wave and What it Means for the BPO Industry

What if someone told you that in order to survive, your business would have to embrace automation or perish. Would you believe it? At one point, this may have sounded drastic. But the future of business process outsourcing (BPO) is facing its biggest challenge yet: automation. As new technology emerges, the BPO industry will continue [...]

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