Robotic Operations Center

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Benefits of a ROC

Accelirate’s Global Network of Managed Robotic Operation Centers

The Managed ROC is a process automation monitoring and support service designed to help enterprises manage their growing RPA bot deployments and the growing number of automations. As RPA scales, many companies find it challenging to effectively manage their bot infrastructure while simultaneously adopting optimal bot utilization models. The ROC is based off the traditional L1, L2, L3 support that IT management is built around, but with a new spin to accommodate for automations in the workplace. The Managed Robotic Operations Center methodology lays the foundation for automation support with a 360-degree coverage to monitor, triage, troubleshoot, resolve and enhance enterprise process automations in a scaled production environment. Through the use of a broad set of tools and utilities, and various global onshore and offshore ROC locations, the Accelirate ROC team is able to support an at scale RPA implementation at a higher quality and a lower cost than traditional BPO services.

Accelirate’s Managed Robotic Operations Center Services put you in control of your business’s automation. Our ROC team helps you set up, configure, and customize a holistic process and bot monitoring infrastructure to best suit your organization’s needs. Designed for Enterprises that have made scaling their Automation deployments a major objective. The Managed ROC Service Offering includes:

Governance & Reporting

  • Roles and Responsibilities
  • Issues/Risks/Action Items
  • Change Management Process
  • Meetings and Reporting

SLA’s

  • SLA Framework
  • Tracking and Reporting

Transition Methodology

  • Transition
  • Estimation

Dashboards

  • Process Support
  • Process Insights
  • Operational Dashboards
  • Infrastructure Dashboards
  • MIS Reporting
  • Out of the Box vs. Custom

Continuous Improvement

  • Optimize Bot Utilization
  • Automated Impact Analysis
  • Review of Top Exceptions

Tools

  • Ticketing Tool
  • Infrastructure Instrumentation
  • Infrastructure Monitoring
  • Log Processing/Visualization