The traditional definition of a COE is a team of smart individuals who put together best practices and a governance model to enforce them. While this model has worked well since the dawn of technology, today businesses are changing rapidly and new technologies are evolving at a fervent pace. It is not realistic for a group of individuals or a central team to keep pace and continue to build best practices and provide effective governance all by themselves.

Nowhere is this more relevant than in RPA. We don’t build a RPA COE, we brew it iteratively with every process we automate. It’s not the RPA COE that ensures a successful automation, it is a series of successful automations that define the COE.

The lesson learnt is that an RPA COE is not a Center of Excellence, it is in fact a Culture of Excellence.

Dive Deeper: Understand the nuts and bolts of Enterprise RPA COEs with Accelirate’s series of articles on RPA COE here