Expert Insights

There are two important aspects to automating a process:

  • Interaction, which is all the manual activity (clicks, copy-paste, etc.) that the human does to move the process forward.
  • Intelligence, which is the tacit decision making that the human does to direct the process.

While cognitive automation technologies continue to evolve at a rapid pace, Interaction is still the easiest to automate and gets faster ROI for your business today.

RPA Lessons Learnt #1

There are two important aspects to automating a process:

  • Interaction, which is all the manual activity (clicks, copy-paste, etc.) that the human does to move the process forward.
  • Intelligence, which is the tacit decision making that the human does to direct the process.

While cognitive automation technologies continue to evolve at a rapid pace, Interaction is still the easiest to automate and gets faster ROI for your business today.