Accelirate’s ROC and
Managed Services
The Accelirate Managed Robotic Operations Center (ROC) is a maintenance and support program for organizations implementing and running process automations. The Managed ROC utilizes a broad set of tools and utilities that allow the Accelirate team to support and monitor automation programs of all sizes. Leveraging on-shore, off-shore, and near-shore resources our ROC is capable to support and monitor automations 24/7. These tools and utilities include, Automated Deployment Utilities, Automated Provisioning Scripts, and Alerting and Monitoring Dashboards, L1, L2, Automation Infrastructure Support, and Automation Enhancements.
Take the support workload off of development and leadership teams.
By switching to ROC your organization can accelerate new process creation by allowing developers to focus on new projects and implementations while ensuring older processes are being utilized and improved upon.
Managed ROC Packages
Standard Automation
Dashboards
Dashboards
Monthly Activity and
Utilization Reports
Utilization Reports
Capacity Reviews
Annual Automation
Monitoring and
Support Planning
Monitoring and
Support Planning
$4,000
- Coverage
- 8 Hours/Day;5 Days/Week
- Automations
- 10
- Incidents (60 mins./incident)
- 12
- Enhancements (8 hours/incident)
- 12
Standard Package
Automation Support and Monitoring
$2,560
- Coverage
- 8 Hours/Day; 5 Days/Week
- Automations
- 10
- Incidents (60 mins./incident)
- 12
- Enhancements (8 hours/incident)
- 12
Essentials Package
Automation Support
Custom Pricing
- Coverage
- Varies per client
- Automations
- Varies per client
- Incidents (60 mins/incident)
- Varies per client
- Enhancements (8 hours/incident)
- Varies per client
Enterprise Package
Package is custom to client request
Managed Support Services
Type of Task |
Response Time from Notification* |
Resolution Time ** |
|---|---|---|
| Incidents | Within 1 Hour | Within 24 Hours |
| Priority Incidents | Within 30 Minutes | Within 8 Hours |
| Enhancements | Within 8 Hours | Within 4 Business Days |
About the ROC
With ROC Monitoring and Support save
time, money, and headache from:
- Bot and Automation Errors
- Bot and Automation Downtime
- Code Corrections and Changes
- Process and Application Changes
- Input and Output Issues
- Dashboard and Reporting Struggles
