Robotic Operations Center

Accelirate’s Managed ROC Establishment

Accelirate Managed Robotic Operations Center (ROC) is specifically designed for Enterprises
where scaling the Automation deployments is a major objective. The Managed ROC Service Offerings include:

Services

Process and Bot Monitoring

Bot Performance Monitoring (Workload, Exceptions, Queues and Bot Platform Monitoring (Infrastructure Monitoring)

Support

L1 and L2 Support (Usability Support, Triage, Trouble Shooting) and Escalation and coordination of issue resolution with development teams

Maintenance

Bug fixes and minor updates to process automation

Deployment Support

Support deployment of code to production

Added Value Services

Monthly review of Bot utilization Metrics and Optimization and Monthly review of most common business and technical exceptions and resolution recommendations

Duration

ROC Services are ongoing services- 6 Month – 1 Year Service Contracts

*We are flexible to scale up and down

Deliverables

Comprehensive Dashboard and Reports for all of the services provided above

Delivery Models

Onsite (Client Location)

Accelirate Delivery Centers in U.S.

Offshore (Offshore is offered for price competitiveness and is optional)

Hybrid of all or some of the above

Pricing

Flexible, but dependent on the Bot farm size and scaling requirements.

*Please contact us for pricing at [email protected]

Services

Process and Bot Monitoring

  • Bot Performance Monitoring (Workload, Exceptions, Queues)
  • Bot Platform Monitoring (Infrastructure Monitoring)

Maintenance and Support

  • L1 and L2 Support (Usability Support, Triage, Trouble Shooting)
  • Bug fixes and minor updates to process automation

Deployment Support

  • Process and Bot Monitoring
  • Support deployment of code to production

Bot Utilization and Optimization

  • Monthly review of Bot Utilization and Optimization using Accelirate’s proprietary Bot Scheduling Optimizer
  • Review of common Business and/or Technical exception and optimization

Introduction to Accelirate Managed ROC Services

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