Navigating Robotic Process Automation Programs within the Enterprise – (Part 1 of 6)
Robotic Process Automation (RPA) is one of the most important technology trends in business. If you’re new to this area, then it’s time to get yourself familiarized with the RPA technology and start tackling low hanging business process automation challenges using RPA. It’s also very important to start establishing the governance and standards around RPA projects once you have gone through the POC (Proof of Concept) stage. RPA use cases start to pile immediately once business sees the benefits of this Technology.
For example Joe is leading the Front Office Executive Team for a major insurance company and wants to know what can be done to reduce exception failures and decrease handle times in claims processing. His peers in Finance team have a major invoice backlog that is taking up too much time for the month end close period. RPA technology can be used to automate many such business processes at a fraction of the time and cost. Although there is no definitive right or wrong approach, rather (best practices learned), but like anything else, RPA projects and programs require proper planning, including objective and subjective ROI metrics.
RPA cuts across all industries and all segments. RPA is meant for any company with current manual business processes that have FTE’s using (Structured data in rules; Repetitive process steps; High volume transactions; Multiple systems entry points; Workflow process-based; Keystroke/Hot Key with data information; Emailing – receive/send; Reconciliations matching or comparison of data).
Many of the current RPA frameworks have proven to be huge success and validated by RPA vendors (i.e. Blue Prism, Automation Anywhere, UI Path) as best practices. The best approach to take is to research all RPA avenues, perform needs analysis, get a POC in place and measure outcomes, pivot to align RPA at full capability, and then implement best practices through your own RPA center of excellence.
In this series of six articles on “Navigating the Enterprise RPA Programs”, I will discuss the best practices around planning, implementing and measuring success around any Enterprise RPA program (Please note that I emphasize the word “Program” and not just a Project). In the enterprise, RPA technology is meant to be implemented as an enterprise-wide corporate automation strategy and not just a one-off Project”
The series of articles will include topics as outlined below.
- Setting the Tone around Enterprise Automation using RPA within the Organization
- Validating the RPA Process
- Aligning the RPA Vendor
- Creating Winning Teams
- Audit & Risk Control
- Project Plan Strategy & Delivery Methodology
Looking forward to elaborating on each of the above in the next set of articles. Please feel free to reach out to me if you have any questions.