Automation in the Retail and Manufacturing Industry

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With the recent and sudden changes in supply and demand and the global shift in consumer habits to online shopping, business operations are being disrupted in unprecedented ways.

In order to keep up with consumer habits and stay competitive, the manufacturing industry is quickly shifting to an advanced, technology-driven environment. RPA can help these companies streamline routine back-office work while optimizing critical functions like supply chain management and customer service to ensure a business maintains cost savings.

See why today’s manufacturers are embracing automation.

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Managing Complex
Supply Chains

RPA enhances cycle time, speed, capacity, and asset efficiency. It also increases customer, supplier and employee satisfaction, while bringing cost savings of more than 30%. Bots can streamline critical supply chain related activities; including inventory management, invoice and contract management, freight management, and returns processing.

Creating a New
Operating Model

Manufacturers are under pressure to create a more competitive and efficient model in which workers are focused on value-generating activities rather than repetitive, time-consuming tasks. RPA gives these organizations the boost they need to bring their operations into the future.

Ensuring Financial
Sustainability

Employing a mix of humans and digital workers reduces operating costs while maximizing business value. As organizations face mounting challenges with profitability, building agile and future-oriented teams supported by the power of RPA can help ensure these businesses remain competitive.

Engaging with
Customers

For organizations in the manufacturing, logistics, and supply chain space, RPA bots can streamline processes critical to meeting customer demand, such as order processing and fulfillment and purchase order creation and management. Chatbots can also deployed to extend the capabilities of your RPA bots, working together to fulfill customer requests with no human intervention and no errors, even if an organization uses legacy backend systems.

RPA Transforms Retail and CPG Businesses

In an evolving business environment shaped by squeezing pressures from customers, competitors, and market disruptions, retail and CPG leaders are innovating with RPA to transform both their back-office and customer-facing functions.

Plenty of factories and retailers’ warehouses already use physical robots on the production floor – here’s how software robots can play an even more impactful role in the retail and CPG industries.

Building Business
Resilience

By automating their processes, businesses gain the agility to respond quickly to adverse events. The enhanced efficiency afforded by RPA also enables organizations to continue their operations in disruptive situations that require them to do more with less. While the last two years have had retailers struggling to navigate an uncertain future, a digital workforce provides the agility and business elasticity needed to thrive in these circumstances and beyond.

Providing Real-Time
Business Insights and
Analytics

With large amounts of sales data to analyze and work through daily, extracting new value and insights from various enterprise systems is critical to an organization’s success. Since these processes require intensive effort and at a fast pace, they make a great candidate for RPA. Automation provides full audits with real-time insights allowing retailers and suppliers to carry out a more effective analysis and capitalize on sales opportunities.

Driving Better
Customer Experiences

In the contact center, desktop bots can act as virtual assistants to your customer service agents to provide a more seamless and personalized experience. These robotic assistants can access various systems to pull customer data and pre-populate customer details for faster inquiry resolution.

Improving Finance
and Accounting
Processes

Automation can transform critical F&A activities like invoice processing, payment matching and processing, bank reconciliations, record to report, incentive claims, and sales order management. The result is cost reductions, improved efficiency, accuracy, and faster cycle times.

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