Automation in the Hospitality Industry

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In today’s business landscape, hospitality organizations are expected to keep their back-end processes operating smoothly, enhance productivity, and constantly be exploring new revenue streams to improve profitability – all while providing their customers and partners with a seamless digital experience.

Whether the hospitality organization is a global hotel chain, an international cruise line, or a small to medium sized travel agency, many of the common challenges faced by these businesses can be solved for by applying automation.

By optimizing key back-office activities like processing orders, tracking payments, digitizing paperwork, and managing data, RPA enables hospitality providers to focus on delivering their customers more engaging, personalized experiences.

Improving Customer Experience

RPA can be used to eliminate friction from the booking process from start to finish; as well as provide automated check-in and check-out, online booking management, and concierge recommendations that allow customers to access on-demand information for their stay.

Supporting Compliance

Travel agencies are responsible for maintaining high levels of security to comply with tightening airline regulations at the national and international level. RPA facilitates the fast and secure processing of customers’ booking and personal information and enables the organization to create a central log where this data can be accessed in the event of audits, and updated to reflect changes in travel regulations.

Transforming Productivity

Maximize the productivity of your human workforce by letting RPA bots handle the time-consuming, repetitive, and rules-based processes such as invoice management, cancellation handling, payment processing, management reporting, loyalty processing, and IT ticket creation.

Eliminating Procurement Pain Points

RPA can deliver major gains for hospitality organizations struggling with managing their supplier relationships. Bots can quickly gather and collate data from various sources and systems, making it easier for your purchasing professionals to assess supplier data and identify risks. RPA also streamlines the vendor onboarding process and can input data from suppliers’ invoices into the company’s ERP system to streamline routine AP processes.

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