Automation in the Healthcare Industry
The healthcare landscape has entered a new paradigm in which healthcare professionals and digital workers play equally critical roles in the way care is provisioned.
As a complex field with thousands of transactions handled daily across multiple key areas, departments, and teams, RPA bots can take on these detailed, repetitive tasks and processes to improve the experience of everyone in the healthcare system – from patients, to partners, to administrators.
The scope of streamlining key institutional healthcare processes goes beyond just eliminating paperwork or reducing the amount of time it takes to process, file, or store a form. By supporting your teams, bridging system gaps and assisting patients, RPA and AI can deliver high-impact solutions for provider groups, treatment networks, and third-party revenue cycle managers.
In an ever-evolving industry that has seen a significant increase in number of patients, as well as a rapid shift to digital transformation in the past few years, the need for speedy, efficient, and accurate execution of processes is crucial for transformation initiatives within your organization.
Here’s an overview of how RPA can solve for common challenges faced by healthcare organizations.
Enabling Financial Sustainability
Automation is enabling healthcare organizations to make significant improvements to the healthcare revenue cycle that drive down operating costs, improve productivity, and allow leaders to explore innovative ways of providing services that offer new revenue sources.
Elevating Patient Experience
From appointment scheduling to treatments to billing, RPA can remove friction to make the patient experience – whether virtual or face to face – more seamless and engaging.
Even in a midsized healthcare organization, employees spend millions of hours each year on repetitive, manual tasks. RPA relieves overburdened healthcare workers of these tasks to engage in more productive, higher-value work, and focus on patient care.
RPA supports robust governance and audit trails to ensure your organization stays audit-ready by keeping any compliance-based records up to date.
Streamlining Claims Administration
RPA bots can help reduce denied and rejected claims to speed up payment, as well as ensure timely follow-up and accurate submissions and resubmissions. Automation can even be used to automatically generate reports to analyze reason codes.
Improving Employee Experience
Giving every provider a digital assistant to handle the admin tasks connected with patient visits allows them to spend more time with patients, rather than paperwork. RPA gives your teams the tools and time they need to help patients by removing mundane processes and allowing them to focus on patient care.