Author

About Umair Maqsood

This author has not yet filled in any details.
So far Umair Maqsood has created 111 blog entries.
13 01, 2022

Automation Business Analyst

Summary: The Automation Business Analyst is a critical role in any Automation Team, responsible for working with the Senior BAs to identify the best opportunities for automations. The Junior BA will be responsible for helping in gathering requirements from the Subject Matter Expert and working alongside the programmers in delivering the solution under the guidance [...]

13 01, 2022

Senior Business Analyst

The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed [...]

13 01, 2022

Automation Engineer- L2

Accelirate’s mission is to help companies accelerate automation within their business processes using Robotic Process Automation (RPA), Application Programming Interface (API) enablement, and AI Technologies such as Machine Learning (ML) and Natural Language Processing (NLP). We are currently seeking Senior Automation Engineers with at least 1.5 years of extensive hands- on development. Full-time opportunities. Job [...]

13 01, 2022

Sr. Automation Engineer Lead

Job Description Members of the Robotic Automation (RPA) team will work on project- based assignments in small and large teams to deliver automated processes. The services include assessing process needs for RPA, delivering innovative automation, automation analysis, solution design, and automation development and deployment. Essential Duties: Lead the advancement and application of methodologies, best practices [...]

13 01, 2022

Automation Support Specialist- Level 1

Job Description Accelirate’s Managed Robotic Center (ROC) provides custom monitoring and reporting dashboards that deliver real-time insights into Bot performance, workloads, and handling times Act as a Level 1 Robotic Process Automation Support to provide first level of RPA production support and ensure smooth running of automations within the defined Service Level Agreements Bot Monitoring [...]

13 01, 2022

Automation Support Specialist- Level 2

Accelirate’s Managed Robotic Center (ROC) provides custom monitoring and reporting dashboards that deliver real-time insights into Bot performance, workloads, and handling times Job Responsibilities Act as a Level 2 Robotic Process Automation Support to provide escalated level of RPA production support and ensure smooth running of automations within the defined Service Level Agreements Bot Monitoring [...]

13 01, 2022

Technical Recruiter

Job Responsibilities Develop recruiting strategies that meet anticipated staffing needs Review job orders and employment applications to match applicants with job requirements Search for job candidates using various sources such as databases, internet recruiting resources, networking, job fairs, media advertisements, recruiting firms or employee referrals Select job applicants, confirm their qualifications and refer them to [...]

13 01, 2022

Automation Business Analyst

Summary: The Automation Business Analyst is a critical role in any Automation Team, responsible for working with the Senior BAs to identify the best opportunities for automations. The Junior BA will be responsible for helping in gathering requirements from the Subject Matter Expert and working alongside the programmers in delivering the solution under the guidance [...]

13 01, 2022

Senior Automation Business Analyst

The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed [...]

13 01, 2022

Machine Learning Engineer/AI Engineer

Machine Learning Engineer Responsibilities: Consulting with managers to determine and refine machine learning objectives. Designing machine learning systems and self-running artificial intelligence (AI) software to automate predictive models. Transforming data science prototypes and applying appropriate ML algorithms and tools. Ensuring that algorithms generate accurate user recommendations. Turning unstructured data into useful information by auto-tagging images [...]

13 01, 2022

Automation Developer- Junior Level

Accelirate Automation Developers are trained in Robotic Process Automation tools and methodologies. Incoming Developers go through a structured training program which will teach them the fundamentals of process automation, introduce them to specialized RPA topics, and prepare them for end-to-end client automation. This is a team of motivated, and energetic individuals that participate in the [...]

13 01, 2022

Automation Engineer- L2

Accelirate’s mission is to help companies accelerate automation within their business processes using Robotic Process Automation (RPA), Application Programming Interface (API) enablement, and AI Technologies such as Machine Learning (ML) and Natural Language Processing (NLP). We are currently seeking Senior Automation Engineers with at least 1.5 years of extensive hands- on development. Full-time opportunities. Job [...]

13 01, 2022

Sr. Automation Engineer Lead

Job Description: Members of the Robotic Automation (RPA) team will work on project- based assignments in small and large teams to deliver automated processes. The services include assessing process needs for RPA, delivering innovative automation, automation analysis, solution design, and automation development and deployment. Essential Duties: Lead the advancement and application of methodologies, best practices [...]

13 01, 2022

Automation Technical Lead

Job Description: Members of the Robotic Automation (RPA) team work on project- based assignments in small and large teams to deliver automated processes. The services include assessing process needs for RPA, delivering innovative automation, automation analysis, solution design, and automation development and deployment. Essential Duties: Lead the advancement and application of methodologies, best practices and [...]

13 01, 2022

Senior Automation Architect

Job Summary Role and Responsibilities The Automation Architect is responsible for leading implementations of Robotic Process Automation of business processes and providing technical and process leadership for an assigned team. Responsible for gathering process documentation based on business requirements, provide scalable specialized solutions using Robotic Process Automation, develop Robotic Process Automation Solution, deploying RPA bots, [...]

13 01, 2022

Automation Support Specialist- Level 1

Job Description Accelirate’s Managed Robotic Center (ROC) provides custom monitoring and reporting dashboards that deliver real-time insights into Bot performance, workloads, and handling times Act as a Level 1 Robotic Process Automation Support to provide first level of RPA production support and ensure smooth running of automations within the defined Service Level Agreements Bot Monitoring [...]

13 01, 2022

Automation Support Specialist- Level 2

Accelirate’s Managed Robotic Center (ROC) provides custom monitoring and reporting dashboards that deliver real-time insights into Bot performance, workloads, and handling times Act as a Level 2 Robotic Process Automation Support to provide escalated level of RPA production support and ensure smooth running of automations within the defined Service Level Agreements Bot Monitoring using dashboards [...]

13 01, 2022

Automation Support Lead

Accelirate Automation Support Leads are trained in Robotic Process Automation tools and methodologies. Incoming members go through a structured training program which will teach them the fundamentals of process automation, introduce them to specialized RPA topics, and prepare them for end-to-end client automation. This is a team of motivated, and energetic individuals that participate in [...]

13 01, 2022

Business Development Manager- Sales

Business Development Manager The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. The Business [...]

13 01, 2022

Regional Alliance Sales Manager

Regional Alliance Manager The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. The Regional [...]

13 01, 2022

Enterprise Automation Sales Consultant

The Account Executives main responsibility is to build a predictable revenue generating business by managing Tri-State Area Accounts; converting at a minimum 2-4 new business customers per quarter and managing at any one time 12-15 qualified opportunities through the Sales Cycle. Major Responsibilities: Build strategic, long-term relationships with Enterprise accounts, articulate a clear vision, generate [...]

12 01, 2022

Implementing NLP-Powered Chatbots for Major E-Learning Provider

The Rise of Virtual Customer Service For any organization, successful customer engagement relies on maximizing and optimizing the potential of digital and physical customer service channels to provide a smooth experience. A 2020 Salesforce study found that 69% of consumers prefer to use chatbots for speedy communication with businesses. Powered by Natural Language Processing (NLP), [...]

12 01, 2022

A $1.5M Lesson in Planning for Scalability: KYC Automation Enhancement for U.S. Bank

The Mistake of Thinking Small with RPA Projects One of the biggest roadblocks to a successful RPA implementation is a lack of planning for RPA scalability RPA scalability within the business. Executives who see automation as optional tend to have a “start small” attitude towards RPA adoption, taking a piecemeal approach that often results in [...]

6 01, 2022

Technical Support Manage

Oversee technical support team and assist in providing Automation Support for Accelirate”s Automation Robotic Operations Center Clients. Responsible for communicating with client and US team on trends in automation dashboards, predicting bot breakdowns, and monitoring bot down times.

6 01, 2022

Senior Automation Engineers

Accelirate Automation Developers are trained in Robotic Process Automation tools and methodologies. Incoming Developers go through a structured training program which will teach them the fundamentals of process automation, introduce them to specialized RPA topics, and prepare them for end-to-end client automation. This is a team of motivated, and energetic individuals that participate in the [...]

23 12, 2021

Senior Automation Architect

Job Summary Develop web services API integrations with other systems. Build Solution boilerplate, including getting any access required in the process. Gather any documentation (templates, configuration files) necessary in the process. Create visualizations, Dashboards in Kibana Write complex queries with joins and aggregate and complex and efficient Stored Procedures that deals with large amount of [...]

23 12, 2021

Automation Technical Lead

Job Description: Members of the Robotic Automation (RPA) team will work on project- based assignments in small and large teams to deliver automated processes. The services include assessing process needs for RPA, delivering innovative automation, automation analysis, solution design, and automation development and deployment. Essential Duties: Lead the advancement and application of methodologies, best practices [...]

23 12, 2021

Senior Automation Engineer

Job Description: Members of the Robotic Automation (RPA) team will work on project- based assignments in small and large teams to deliver automated processes. The services include assessing process needs for RPA, delivering innovative automation, automation analysis, solution design, and automation development and deployment. Essential Duties: Lead the advancement and application of methodologies, best practices [...]

23 12, 2021

L2 Support Engineer

Accelirate Automation Developers are trained in Robotic Process Automation tools and methodologies. Incoming Developers go through a structured training program which will teach them the fundamentals of process automation, introduce them to specialized RPA topics, and prepare them for end-to-end client automation. This is a team of motivated, and energetic individuals that participate in the [...]

23 12, 2021

L1 Support Engineer

Job Description Accelirate’s Managed Robotic Center (ROC) provides custom monitoring and reporting dashboards that deliver real-time insights into Bot performance, workloads, and handling times Act as a Level 1 Robotic Process Automation Support to provide first level of RPA production support and ensure smooth running of automations within the defined Service Level Agreements Bot Monitoring [...]

23 12, 2021

Senior Automation Business Analyst

The B2 Analysts manage and deliver components of business engagements that identify, design, and implement technology and creative RPA solutions for the organization. Essential Duties Include: Analyze business processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy Develop Detail As Is Process Description – PDD (Process [...]

17 12, 2021

Retirement Plan Client Request Automation

The Money Out Unit at a Major Financial Services Company is responsible for managing client retirement plan-based requests. The team receives email requests from clients asking to either withdraw, take a loan from, or disburse their retirement plan funds. Rather than bogging down the Money Out team with requests, requiring them to look up client [...]

17 12, 2021

Process Discovery Engagement for Large Healthcare

A large-scale Health Maintenance Organization currently services multiple counties throughout California. Going into 2022, the organization is looking to expand into new services areas with an estimated 2,700 new members expected by the end of the year. The organization currently has an ongoing RPA initiative with a goal to grow the company as a whole [...]

17 12, 2021

North American Bank Reduces Manual Input by 76%

A North American Bank offers a checking program that notifies customers when they sign a check for an amount they do not have available in their account. The program allows customers to resubmit their check when the funds are available, reducing the Bank’s time spent handling bounced checks and preventing customers from having to pay [...]

17 12, 2021

Implementing Attended Bots for a Major North American Financial Services Institution

A major American financial, retirement and investment firm receives over 3 million calls on average per year through its Client Service Centers, based in three locations across the United States. Approximately 15% of these calls are regarding loan and withdrawal options, also referred to as Money Out (MO) options, and include withdrawals, old loan payoffs [...]

17 12, 2021

Engineering Firm Automates the Vendor Research Process to Streamline Procurement

The Procurement Team of a Global Technical and Engineering Services Client receives purchasing requisitions for products and parts on a daily basis. To perform the Vendor Research Process, the Procurement Team’s buyers access these new part requisitions in the company’s Internal Catalogue System, then log into and manually navigate an Inventory Locator Platform to search [...]

11 10, 2021

Accelirate Celebrates the Automation Revolution at UiPath Forward IV

This October, hundreds of RPA experts gathered to celebrate and accelerate their journeys towards becoming fully automated enterprises at UiPath Forward IV. The two-day event was full of presentations, breakout sessions, booth discussions and other events giving actionable insights into the evolution of automation, and where companies should aim next in their journeys to reach [...]

29 09, 2021

Salesforce to Legacy System Document Upload

The Document Processing team at an online education client receives documents as attached to Salesforce’s custom objects. The processors read, rotate, crop, and convert the various file types and multiple attachments to a single PDF document and upload them to a legacy system and perform the data entry. This processing takes around 5 minutes per [...]

29 09, 2021

Gross to Net Payroll Reconciliation

The Global Finance Unit of a worldwide technology conglomerate is responsible for processing employee payroll each month. Before automation, this process involved a team of ten analysts comparing the data in the business’ Working File against the payroll vendor’s monthly Gross to Net File in order for payroll to be approved. Manual reconciliation for a [...]

27 09, 2021

Financial Status Report Automation for Manufacturing Firm

Business Scenario The Accounting Unit at a Large Manufacturing Company creates a financial status report each week displaying all quarterly and year-to-date orders, shipments, backlog, and shippable backlog in order to keep track of the company’s deferred revenue. This report is critical to the company’s accounting operations; it provides a detailed view of the organization’s [...]

12 05, 2020

Optical Character Recognition: Invoice Processing

The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling [...]

12 05, 2020

Equity Investment Reporting

A Global Oil & Natural Gas Exploration/Production Company employs a team of Financial Analysts each month to close out all projects from the previous month and run queries on project cash flows. Using finance department applications and a business warehouse system in SAP, this important process includes: running a variety of reports for the internal [...]

12 05, 2020

Auto Insurance: Good Driver Discount Adjustment Process

A major American Auto Insurance company offers a discount for their policy holders who complete a “Cautious Driver” course. After course completion, the Insurance company receives files from three different course vendors and uses two different websites to record the results, populate driver information, look up the insurance policies, and apply the appropriate discounts. This [...]

12 05, 2020

Inventory and Non-Inventory Invoice Processing

A Major International Manufacturing and Retail Company uses both SAP for data entry and DocuWare to keep track of their inventory and non-inventory invoices. Currently the Accounts Payable department is responsible for sorting through over 500 invoice lines for 100+ invoices daily. This task is very monotonous and can take up to an hour per [...]

12 05, 2020

OCR Invoice Processing

The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling [...]

12 05, 2020

Payroll and Transactional Queue Automation

The Shared Services division of a large manufacturing company is responsible for overseeing the payout of wages and salaries to their employees across a number of different plants and locations both inside and outside of the United States. The Shared Services department currently uses the web-service UltiPro to process and generate the payrolls for their [...]

12 05, 2020

Machine Learning and RPA: How to Automate the Enrollment Process

The client is a Leading Online Education Provider Company that is affiliated with more than 300 schools in the United States and receives more than two million applications from potential students annually. The application requirements for each individual school associated with the online services provider is different and each application is submitted with several supporting [...]

10 07, 2019

Create Credit Disputes: A Customer Service Solution

A Fortune 500 Financial Services Company receives more than 200 Credit Dispute Complaints from customers daily. Utilizing a staff of three FTE’s and Four Credit Agents to investigate, action, and respond to each dispute resulted in hours of work daily both within and beyond working hours to appropriately resolve each dispute no more than thirty [...]

10 07, 2019

Know Your Customer Data Download: RPA Implementation in a KYC Process

For any company Customer Relationship Management is an integral part of running a profitable business. Being able to quickly update, upload, and download accurate and up-to-date information, for a Financial Service Company especially, is important for monitoring customer risk and alerting agents and customers of possible fraudulent activity on an account. Currently at this Global [...]

10 07, 2019

Notification of Overdue Items: Accounts Receivable Follow Up

A Global Insurance Company is made up of 100’s of insurance brokers that act as agents for their respective insurance clients. The company has an internal team of accounting employees currently spending a portion of their day dedicated to checking through every policy broker’s accounts and portfolio of corresponding invoices to see if any of [...]

10 07, 2019

Default Management: Automating Mortgage Breach Letters

The client’s Default Management Function was broken into four separate business units: Pre-Foreclosure, Foreclosure, Bankruptcy, and Loss Mitigation. Within the Pre-Foreclosure business unit lies an important activity called ‘Breach’ that involves the servicer aggregating all loan data that warrants a Mortgage Breach Letter and compiling that data into a State-specific format that accommodates for requirements [...]

10 07, 2019

Predictive Modeling: A Marketing Solution

Every month the client considers a large group of people who have mortgages to potentially send out offers about refinancing to. Previously, hand-written rules were manually created by subject matter experts to reduce this large pool of potential recipients to a smaller number of borrowers to send offers to. Of these thousands of offers, which [...]

28 06, 2019

Tackling KYC Challenges Faced by Financial Institutions With RPA and AI

Confronted with increasingly complex security risks and a resultant increase in regulatory scrutiny, financial institutions juggle operational costs with numerous compliance challenges, at the forefront of which are Know Your Customer (KYC) requirements. KYC involves verifying client identity through an on-boarding process and performing periodic risk assessments to determine the likelihood of fraudulent activities that could implicate clients’ business [...]

15 05, 2019

RPA’s Role in Reducing or Eliminating “Friction” in Business Processes

A lot of people wonder why RPA Technology became such a big deal in the first place. The usual answer is that RPA helps automate Business Processes and improves business efficiency. We want to present a slightly different take on this. We feel that our job as Process Automation specialists is not just to implement [...]

2 05, 2019

Automation is not a “Gig”, It’s a Mindset!

What is an “Automation Mindset” and why is it so important to institutionalize in today’s workforce? In one of our recent Client meetings, the Client brought up the importance of “Design Thinking” for Automation projects since it was recommended to them by one of the bigger Management Consulting firms. We get it. “Design Thinking” is [...]

29 01, 2019

It’s not RPA and AI Silly; It’s Automation and Prediction!

RPA and AI buzzwords are everywhere. Combined together, both are marketed as the drivers of the 4th Industrial revolution. The term “AI” has suddenly started to show up in every marketing brochure from any company that has anything to do with technology. Pundits (most of whom, may not have done well in their high school [...]

21 01, 2019

How to Optimize Enterprise RPA Bot Utilization

The use of Robotic Process Automation (RPA) in the workplace is not a new technology trend. RPA Bots have been around for a while and are built for implementation into business processes to automate back-office and repetitive tasks such as: invoice processing, employee on-boarding, supply chain management, and so on. For a bot to operate, it needs access [...]

15 01, 2019

How to Win the RPA & AI Talent War

Robotic Process Automation & Artificial Intelligence are hot technologies amongst others. AI is very broad and the skill set required to work with the technology varies, however, RPA is more streamlined, and Automation Developers, Architects, and Process Analysts with skills using the top RPA products are in high demand. RPA has mostly been sold to [...]

20 12, 2018

Why is it so Hard to Find Good Automation & AI Talent?

Technology always evolves at “warp” speed, but in the past few years there has been an explosion of new technologies such as AR/VR, Blockchain, IOT, RPA Automation, AI, etc. Even though most of these technologies still have yet to go through the rapid evolution and adoption cycles, there is no shortage of experts talking about [...]

2 12, 2018

How Does RPA Impact Traditional Application Development?

Written By: Zia Bhutta, Managing Partner and Lead Investor, Accelirate Inc. I am an Investor and Board Member in a Technology Product company, TapToBook; this tech company has built a cutting-edge multi-channel digital marketing and messaging platform with built in AI based Chat and other features. The target market for the company is various franchised [...]

24 11, 2018

The Rationale for Using Process Mining Tools with RPA Projects

Business process mining and process discovery software are not new as these platforms/tools have been around for a while, including the current development of new tools. Process Mining tools use the event, transaction and/or audit logs generated by many IT system of records to apply data mining techniques to identify trends, patterns, and in the [...]

10 11, 2018

Is OCR Technology Cool Again (In the Context of RPA)?

Optical Character Recognition (OCR) Technology has been around for a long time. It has mostly been a part of various enterprise grade document management and data capture solutions such as products from Kofax, IBM, and many other vendors. Most of these implementations are part of holistic solutions which may be bundled with document management, data [...]

28 10, 2018

Robotic Process Automation and Application Programming Interface: A Match Made in Heaven or Not?

Robotic Process Automation (RPA) is a surface level automation software which can be used for applications to talk to each other. Application Programming Interface (API) on the other hand is a standardized layer of software integration code which allows applications to talk to each other. Many of our clients have asked the question about RPA [...]

28 06, 2018

Can Automation & AI be a Corporate Function just like HR and IT?

As Automation & AI Technologies evolve, we see different Operating models being utilized in many Organizations. At a high level these are the Operating Models we see; Business Unit aligned Automation Projects (Some may call them "Shadow IT" or "Rouge IT" Groups) Business Unit aligned Automation Projects with IT Governance Automation Projects within IT Groups [...]

28 05, 2018

Are your Business Analyst highly paid interns?

Authored by Rafael Chac, Sr. Automation Consultant at Accelirate Over this past year I have had countless conversations with Business Analyst (BA) Unit leads and they all seem to share a common pain point, they are spending well over half of their time inputting and manipulating data across multiple platforms. I recently had a conversation [...]

21 05, 2018

Why you need a Head of RPA from the Beginning not the End

When a company first embarks on their Robotic Process Automation (RPA) journey, 99% of the time Joe from Finance, Sarah from Process Optimization, or Tom from IT is assigned to investigate RPA. They probably raised their hand at the monthly meeting, and just like every good suggestion, the person that makes it gets to do [...]

2 05, 2018

Types of Roles required to build world class AI and RPA Teams!

In our previous articles, we talked about different types of AI Technologies and how and where they can be used in the Enterprise. It is also important to understand different types of skill sets and organizational structures that can support Business with these types of initiatives. A typical lean Organizational structure we see emerging is [...]

30 04, 2018

AI is not Scary!

Not a day goes by that you hear about the dire predictions about Artificial Intelligence taking most of the Human jobs away. When you look around yourself and hear about self-driving cars, Alexa, Siri etc. etc. it feels like Humans may not have much to do after a few years. The reality however is not [...]

3 04, 2018

RPA can save you 15% or MORE on car insurance…everybody knows that

Well maybe not your car insurance, but in the world of back office, many different types of insurance companies face the same efficiency issues. Whether your business is car insurance, property, travel or health, the back office is overwhelmed with a high volume of repetitive processes and frequently changing regulations that make more long-term automation [...]

5 03, 2018

Post the RPA Pilot – An Operating Model for Scale (Psst..You have help)

In my last 2 posts I talked about setting up the RPA CoE and how that can be a very daunting list of activities. But for those who have made the decision to adopt RPA as an enterprise strategy for Automation, fear not. You have help. Apart from the Service Providers who have their own methodologies and models, software vendors [...]

5 03, 2018

RPA and Intelligent Automation for Optical Character Recognition based Business Processes

Many organizations today have well established OCR Processes where accuracy rates are pre-established based on the OCR Toolset deployed and have Standard Operations Procedures defined for the Sorters, Scanner, Verifiers and data-entry operators. Our purpose here is to address how an Organization can improve Efficiency, Accuracy and/or reduce cost of these Business Processes by using [...]

5 03, 2018

You don’t need to be a Developer to do this! – The RPA Edition

In the heyday of Y2K testing craze, Test Automation tools were all any one could talk about. I recall vendors selling their software directly to the business with the promise of “You do not need to be a developer to automate”. The idea on the face of it was very simple. “You perform your actions on the screen [...]

5 03, 2018

Our best RPA engineer at Offshore almost quit! Here’s why.

One of the first things we did when we started Accelirate was setup an offshore delivery center and hire Perdie, the best RPA engineer out there. Having built successful technology offshoring companies, we were eager to apply the cost-arbitrage model in RPA as well. (What can I say, when you have a hammer everything is [...]

5 03, 2018

Is Robotic Business Process Automation (RPA) a challenge to BPO, BPM and EAI?

No matter how you look at it, Robotic Process Automation and Smart Business Process Automation using Cognitive Technologies is a disruptive trend. RPA Technology will have much further reach into the market than just the larger Enterprises. The Lower Cost, Shorter Implementation Time Cycles and Less Technologically Intrusive nature of RPA implementations lends itself to [...]

5 03, 2018

Yet another article on so called “Digital Transformation” but this time in the context of Robotic Process Automation!

“Digital Transformation” is one of the buzz words that has been thrown around quite frequently these days. It seems everyone has their own answer to the question “What is Digital Transformation?” A better way to think about it is to address the “Why/How?” questions around Digital Transformation first. In this article, we try to address [...]

5 03, 2018

Digital Transformation. The Great Game. Part 1 of 3

This is a brief story of “Digital Transformation” from a Writer’s Layman point of view. These two words are flashed everywhere by highly paid Experts and Consultants to an extent where they claim that every business will die if it does not Digitally transform itself frantically by adopting all or most of the new age [...]

5 03, 2018

RPA Lessons Learnt #3

Every RPA Developer understands the struggle of trying to automate a process that requires some type of Citrix or virtualized environment interaction, it’s a constant battle of trying to reliably interact with the underlying system whilst at the same time considering the validation criteria required to satisfy the business requirements. Here are the top 2 [...]

2 03, 2018

Why Credit Card Transactions and Banking Operations have successful RPA implementations

Transaction based companies that are highly regulated are a naturally ripe spot for Robotic Process Automation. Large payment processors like Mastercard, Visa and many banks like Capital One, Barclays have become the posterchild for RPA initiatives. When looking at workflows to evaluate KPI’s for an RPA Implementation, often overlooked criteria are scale and Executive buy in from [...]

2 03, 2018

Addressing the big Pink Robot in the room… How to take the Robot out of the Human

We have all been there, or even are there…performing a task, over and over again, because it has to get done. It is not what we signed up to do, it isn’t what we wake up in the morning for, yet it is a requirement for us to do our job so we are stuck doing [...]

2 03, 2018

How Managed IT Services can use RPA to lower their bottom line

For those of you who don’t know my background, I have spent most of my career in the Managed Services arena. Not just locally, I have been a part of national enterprises and been involved for years in peer growth groups like TruMethods, IT Nation, MSP Alliance and many others. I made it an art to combine [...]

2 03, 2018

How is IT Sales evolving in the age of Automation and AI?

For as long as I can remember, IT Sales has always been about three words: Product, Product, Product. Technology was evolving at such a rapid pace, that you didn’t even have to wait for something to be End of Life anymore, because the new shiny product did oh so many things more that you had to [...]

2 03, 2018

Is RPA Technology Revolutionary or Evolutionary?

We often see this when an innovative technology trend emerges that takes the IT world by storm, especially when it is offering the “silver bullet.” While these “revolutionary” technologies can have a profound impact to a company’s performance, there also comes a point where senior management needs to evaluate that technology to see its potential long-term [...]

2 03, 2018

Increase Call Center Productivity with Robotic Process Automation Solutions

It’s an experience most of us are all too familiar with. Call a Customer Service Center for any company, you might be put on hold several times during the call. The CSR takes the customer data, manipulates multiple internal IT systems to retrieve, update or delete data. Most CSRs switch between multiple computer screens while [...]

1 03, 2018

RPA Lessons Learnt #2

The traditional definition of a COE is a team of smart individuals who put together best practices and a governance model to enforce them. While this model has worked well since the dawn of technology, today businesses are changing rapidly and new technologies are evolving at a fervent pace. It is not realistic for a [...]

1 03, 2018

RPA Lessons Learnt #1

There are two important aspects to automating a process: Interaction, which is all the manual activity (clicks, copy-paste, etc.) that the human does to move the process forward. Intelligence, which is the tacit decision making that the human does to direct the process. While cognitive automation technologies continue to evolve at a rapid pace, Interaction is still [...]

19 12, 2017

Digital Transformation, The Great Game – What do Blockchain, AI, IOT and APIFication mean for my Business?

In our Part 3 of 3 series of "Digital Transformation, The Great Game", we will talk about some of today's mega Technology trends around Blockchain, AI, IOT and "APIFication". There is enough information about all of these in plenty of other news sources so I have no intention of defining each of these. My purpose [...]

13 12, 2017

Digital Transformation – The Great Game – Part 2 of 3

In the last article, we talked about the fast-moving evolution of Digital Technologies that are changing the Business Landscape rapidly. In my view, at a high level, every Business utilizes IT to increase Productivity/Efficiency/Revenue OR decrease Costs. This series of the 3 Articles is a high-level viewpoint on the evolution of various Digital Transformation Technologies [...]

5 12, 2017

Addressing the big Pink Robot in the room – How to take the Robot out of the Human

We have all been there, or even are there…performing a task, over and over again, because it has to get done.  It is not what we signed up to do, it isn't what we wake up in the morning for, yet it is a requirement for us to do our job so we are stuck [...]

28 11, 2017

Artificial Intelligence and Process Automation

From the beginning days of IT, one of the key goals has always been to Automate Manual Business Processes. From Mainframes to Client Server Application Development, to Internet, Business Process Management(BPM) based Workflows and Rules Processing Technologies, we have come a long way. As we developed Applications to automate business processes, we realized that most [...]

18 10, 2017

Validating the RPA Processes using the Process Assessment Questionnaire

The Process Assessment Questionnaire In this period of Robotic process automation, AI, IoT, there is little room for errors, delays, or poor technology investments. When determining which RPA tool best fits your unit area, the next question you need to determine is what processes are best suited for automation, to establish the "easy win scenario" [...]

11 10, 2017

Setting the Tone with Enterprise Automation using RPA within the Organization

THE PATH TO TAKE What path can you undertake in setting up at Robotics Process Automation (RPA) practice? Who is involved in this selection process? What are teams involved? Do you go Desktop or VM? At what juncture is IT involved? Do you start slow, with smaller POC's, and build progressively with higher volume processes, [...]

21 09, 2017

Impact of Robotic Process Automation in Insurance Industry

Robotic process automation is the latest technological development that has taken the insurance industry by storm.  It allows firms to make their business processes increasingly streamlined and efficient as well as significantly improves their capacity to take up a larger quantity of clients. While partial and ad-hoc automation has long existed within the insurance industry, [...]

11 09, 2017

Impact of Robotic Process Automation in Banking

The world is moving fast and so should your enterprise. In today's time of fast-paced innovation and evolution, visionary and revolutionary businesses are looking to enhancing and elevating their business operations in every possible way. This cut-throat competition requires an organization to implement strategies and inputs that are cost effective, time-saving and at the same [...]

6 09, 2017

Digital Transformation. The Great Game (Part 1 of 3)

This is a brief story of "Digital Transformation" from a Writer's Layman point of view. These two words are flashed everywhere by highly paid experts and consultants to an extent where they claim that every business will die if it does not Digitally transform itself frantically by adopting all or most of the new age [...]

16 08, 2017

Robotic Process Automation for Healthcare Providers

Multiple Robotic Processes have helped us in performing better in many fields including accounting, finance, telecommunications, and so on. New techniques such RPA or Robotic Process Automation are being employed to get better results. It holds great potential to quickly increase efficiency, reduce errors and decrease costs by automating tasks that are manual, high-volume and [...]

10 08, 2017

How is IT Sales evolving in the age of Automation and AI?

For as long as I can remember, IT Sales has always been about three words: Product, Product, Product. Technology was evolving at such a rapid pace, that you didn’t even have to wait for something to be End of Life anymore because the new shiny product did “oh so many things more” that you had [...]

27 07, 2017

Impact of Robotics in Finance and Accounting

We grew up hearing stories of Robots taking hold of the world and learning interesting discoveries about Artificial Intelligence. As a consequence, all of us have wished at some point in our lives to have robots to take care of our everyday mundane tasks and make our lives easier. Today, that imagination is taking the [...]

11 07, 2017

Role of Robotic Process Automation in the age of Digital Transformation

“Digital Transformation” is one of the buzz words that has been thrown around quite frequently these days. It seems everyone has their own answer to the question “What is Digital Transformation?” A better way to think about it is to address the “Why/How?” questions around Digital Transformation first. In this article, we try to address [...]

Load More Posts